Refund policy

Last Updated: June 8, 2026

At PureLinkon, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Returns & Refunds

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, and components where applicable.

Items showing signs of use, customer-caused damage, or missing parts may not qualify for a refund.

How to Request a Return

Please contact our customer support team at sales@garciamall.shop and provide:

  • Your order number

  • The reason for the return request

  • Photos of the item if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if applicable.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

After review, we may provide a replacement, store credit, or a full refund, depending on the circumstances.

Non-Returnable Items

The following items may not be eligible for return:

  • Used products

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging or essential components

Contact Information

If you have any questions regarding this Refund Policy, please contact us:

PureLinkon

Email: sales@garciamall.shop

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Response Time:
We typically respond within 24–48 business hours.